We require and use your information in order to fulfil and deliver services associated to your vehicle and its maintenance. As a business we sometimes communicate product information, offers and services; however, we will only do this if you have already given us the appropriate permission.
We will not send you unsolicited ‘junk’ email or communications or share your data with anyone else. We do not sell your information to third parties, but we do work with closely selected partners who help us to provide you with the information, products and services that you request from us.
The Site may contain hyperlinks to sites owned and operated by third parties. These third-party sites have their own privacy policies, including cookies, and we urge you to review them. They will govern the use of personal information you submit or are collected by cookies whilst visiting these sites. We do not accept any responsibility or liability for the privacy practices of such third-party sites and your use of such sites is at your own risk.
We collect information in the following ways:
Information you give us, about you and your vehicle when you engage with us, or via our websites and applications. We only collect information which is necessary, relevant and adequate for the purpose you are providing it for.
Information we get from your use of our services or service providers. We collect information about you or your vehicle when you use our website and applications. We also obtain information about you or your vehicle from the manufacturer or distributor. Some of this information does not identify you personally but provides us with information about how you use our services and engage with us (we use this information to improve our services and make them more useful to you).
The information we collect includes some or all of the following:
|Purpose||Description||Lawful Basis for Processing|
|Purchasing a Vehicle or Part – Customer Administration||When a customer orders a vehicle or motor part from us, information is collected by us for the fulfilment of warranties and services associated to the purchase of the vehicle or parts/accessories.||The processing is necessary for the performance of a contract to which the customer is party.|
|Booking Vehicle Service||When a customer books a vehicle service, information is collected by us for the fulfilment of warranties associated to the service provided and logged as part of the service history of the vehicle.||The processing is necessary for the performance of a contract to which the customer is party.|
|Requesting a Quote/ Requesting a brochure / Booking a Test drive||When a customer visits our website, and requests a brochure or a quote for specific vehicle, or when booking a test drive, essential identification and contact details are collected in order to deliver the requested material.||The processing is in our legitimate interests in developing business leads with potential customers.|
|Registering interest||When a customer visits our website and registers interest in any of our products, essential identification and contact details are collected in order to provide the information over time and, where and if applicable, those details may be sent to the relevant dealer for follow up.||The customer has given explicit consent to the processing.|
|Purchasing products via our website||When a customer orders a product via our website some information (billing and delivery details) is collected. Payment details are gathered and processed by a third party who encrypts and stores the data within their servers without sharing that data with us. (i.e. Stripe, enables payments via credit/debit card for online transactions)||The processing is necessary for the performance of a contract to which the customer is party.|
|Marketing to Potential Customers||Information is collected by our Sales and Marketing staff and agencies at brand sponsored/organised events. We record this data in our Customer Relationship Management System and use the data to market to you. When visiting our website and further to any specific queries, visitors may be asked for consent for future marketing. This may include newsletters, specific product campaigns or notification on upcoming events. This data may be sent to third party service providers who carry out some of the marketing activities on our behalf.||The customer has given explicit consent to the processing.|
|CCTV||We operate a CCTV system on our premises – all frontline staff are monitored by CCTV.||The processing is in our legitimate interests as a private company regarding safety and security.|
|Safety Incidents / Product recall||We may use your personal data to contact you regarding an urgent safety measure and / or a product recall.||The processing is necessary for compliance with a legal obligation to which the controller is subject.|
|Staff Data||For data subjects who are Employees of the Company, we may use your personal data during our operations such as for human resources, payroll purposes business continuity and health & safety.||The processing is in our legitimate interests as a private company as well as to fulfil legal requirements in connection to Employment and Industry.|
We will only process information that is necessary for the purpose for which it has been collected. If you do not provide us with the information we require, relevant and appropriate to the reason for which we request it, this may prevent you from fully availing of our services. We may use the personal data we gather for any or all of the following purposes:
When we collect your personal information, the length of time we retain it is determined by a number of factors including the purpose for which we use that information and our obligations under other laws.
We do not retain personal information in an identifiable format for longer than is necessary.
We may need your information to establish, bring or defend legal claims. In these cases, we will always retain your personal information for 7 years after the date of the contract with us.
The only exceptions to this are where the law requires us to hold your personal information for a longer period, or delete it sooner;
You exercise your right to have the information erased and we do not need to hold it in connection with any of the reasons permitted or required under the law.
We may, where applicable and if relevant, disclose your information to companies or organisations to which we pass the responsibility to handle services on our behalf such as our accountants, IT Service provider, lawyers and other business advisors, direct marketing communications.
We ensure that any third-party partners who handle your information comply with data protection legislation and protect your information just as we do.
We only disclose personal information that is necessary for them to provide the service that they are undertaking on our behalf. We will aim to anonymise your information or use aggregated none specific data sets where ever possible.
Your data will not be passed to any third-party for their own independent marketing purposes. If there are any instances where your information is processed or stored outside of the EU, we will ensure that appropriate safeguards are in place for that transfer and storage as required by applicable law.
You have a number of rights in relation to your personal information under data protection law. In relation to most rights, we will ask you for information to confirm your identity and, where applicable, to help us search for your personal information. Except in rare cases, we will respond to you within one month after we have received any request.
You have the right to obtain from the controller the confirmation as to whether or not personal data which concerns you is being processed. Should you wish to avail of this right of confirmation, you may, at any time, contact our Data Protection Compliance Officer (DPCO).
You have the right to obtain from the controller free information about your personal data stored at any time and a copy of such information. Should you wish to avail of this right of access, you may, at any time, contact our Data Protection Compliance Officer (DPCO).
You have the right to obtain from the controller without undue delay the rectification of inaccurate personal data which concerns you.
Taking into account the purposes of the processing, you shall have the right to have incomplete personal data completed, including by means of providing a supplementary statement.
Should you wish to exercise this right to rectification, you may, at any time, contact our Data Protection Compliance Officer (DPCO).
You have the right to request from the controller the erasure of personal data which concerns you without undue delay, and the controller shall have the obligation to erase personal data without undue delay where one of the following grounds applies, as long as the processing is not necessary:
If one of the aforesaid reasons applies, and you wish to request the erasure of personal data stored by us, you may, at any time, contact our Data Protection Compliance Officer (DPCO), who shall promptly ensure that the erasure request is complied with immediately.
You have the right to request from the controller restriction of processing where one of the following applies:
If one of the aforementioned conditions is met, and you wish to request the restriction of the processing of personal data stored by us, you may at any time contact our Data Protection Compliance Officer (DPCO), who will arrange the restriction of the processing.
You have the right to receive the personal data which concerns you, which was provided to a controller, in a structured, commonly used and machine-readable format. In order to assert the right to data portability, you may at any time contact our Data Protection Compliance Officer (DPCO).
You have the right to object, on grounds relating to your particular situation, at any time, to processing of personal data which AUTOBUY shall no longer process the personal data in the event of the objection, unless we can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the customer, or for the establishment, exercise or defence of legal claims.
If we process personal data for direct marketing purposes, you have the right to object at any time to processing of personal data which concerns you for such marketing. This applies to profiling to the extent that it is related to such direct marketing.
If you object to us processing for direct marketing purposes, we will no longer process the personal data for these purposes.
In addition, you have the right, on grounds relating to your particular situation, to object to processing of personal data which concerns you by us for scientific or historical research purposes, or for statistical purposes, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
In order to exercise the right to object, you may directly contact our Data Protection Compliance Officer (DPCO). Furthermore, you are free in the context of the use of information society services, and notwithstanding Directive 2002/58/EC, to use your right to object by automated means using technical specifications.
As a responsible company, we do not use automatic decision-making or profiling. Each customer shall have the right granted by the European legislator not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning him or her, or similarly significantly affects him or her, as long as the decision (1) is not necessary for entering into, or the performance of, a contract between the customer and a data controller, or (2) is not authorised by Union or Member State law to which the controller is subject and which also lays down suitable measures to safeguard the customer's rights and freedoms and legitimate interests, or (3) is not based on the customer's explicit consent.
If the decision (1) is necessary for entering into, or the performance of, a contract between the customer and a data controller, or (2) it is based on the customer's explicit consent, we shall implement suitable measures to safeguard the customer's rights and freedoms and legitimate interests, at least the right to obtain human intervention on the part of the controller, to express his or her point of view and contest the decision.
If the customer wishes to exercise the rights concerning automated individual decision-making, he or she may at any time directly contact our Data Protection Compliance Officer (DPCO).
You have the right to withdraw your consent to the processing of your personal data at any time. Should you wish to exercise the right to withdraw the consent, you may at any time directly contact our Data Protection Compliance Officer (DPCO).
We aim to resolve all queries or complaints that you may have. If you have any specific data protection concerns or a complaint, you can contact our Data Protection Compliance officer.
If we cannot resolve your query, you have the right to contact the Office of the Data Protection Commissioner by using the details below:
Data Protection Commissioner
Telephone: +353 (0)761 104 8000
Telephone: +353 (0)57 868 4800
Local Number: 1890 252 231
Fax: +353 57 868 4757
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Information supplied by cookies can help us to analyse the profile of our visitors and help us to provide you with a better user experience.
The data protection declaration of us is based on the terms used by the European legislator for the adoption of the General Data Protection Regulation (GDPR).
Our data protection declaration should be legible and understandable for the general public, as well as our customers and business partners. To ensure this, we would like to first explain the terminology used. In this data protection declaration, we use, among others, the following terms: